At NOVE GLOW, your satisfaction is important to us, and we aim to make every purchase a positive experience. Our Refund and Returns Policy is designed to be simple, clear, and fair. Due to the nature of cosmetic products such as lip liners, lip glosses, lipsticks, and related beauty items, NOVE GLOW can only accept returns on unused, unopened, and undamaged products. For hygiene and safety reasons, we cannot accept returns on any item that has been opened, tested, or used.

If you receive a damaged, defective, or incorrect product, please contact NOVE GLOW within 7 days of delivery with your order number and clear photos of the issue. Once approved, we will offer a replacement or store credit. Refunds are issued only in cases where a replacement cannot be provided. Bundles and special offers purchased from NOVE GLOW must be returned in full to qualify for any refund or exchange.

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return reaches us safely. Once your return is received and inspected, NOVE GLOW will notify you of the approval or denial of your refund.

By shopping with NOVE GLOW, you agree to this policy. Our goal is to ensure a smooth, reliable experience and support you every step of the way.